Frequently Asked Questions

Where are you located and what is your phone number?

We are located at 661 Wilson St E. Ancaster, Ontario. You can also call/text us at (365) 384-8558!

Is there parking available at your facility?

Yes! We have tons of free parking available on our driveway and on the grass!

What type of lessons do you offer?

We offer Private (1:1), Semi-Private (2:1), Special Ability (1:1), and Build Your Own Group (4:1)!

How old do my children need to be to take lessons?

Our swim lessons start with your kiddos in the water without a parent at 2 years old and up!

How does the School Year Round session work?

When you register for our School Year Round Program, you can keep your time slot from September to June! If you are looking to take a break from the program, we will need 30-days notice; which will forfeit your time slot. 

What is the approach your program takes?

We teach with a survival-first approach, in a fun and gentle way! We want our students to know how to survive an emergency around the water!

Do you offer daytime lessons during the week?

Yes we do! At this time, we offer morning and early afternoon lessons on Mondays and Tuesdays, and offer lessons all day on the weekends!

Is your pool heated?

Yes! We love keeping our pool nice and warm for our students! Our pool is heated to 88-90℉ (30-32℃)!

Do you offer trial lessons?

We don't offer trial classes. The first class is never a good depiction of how your child is going to relate to us and doesn’t give enough time to become comfortable! It is also too soon to learn the skills!We always recommend giving it 8 weeks before you see progress and fully know if the lessons are right for you and your kiddo(s)!

Do you have a swim camp?

Yes, we run our own swim camp! We offer camps during the Summer, March Break, and PA Days! We even offer single day options!

Do you offer single-day options for camp?

Yes we do!

What are your camp ratios?

Our camp ratios are 1 instructor/counsellor for every 5 children!

Can I have a birthday party at Shining Stars?

Yes! We would love to host your birthday party! We offer 2 types of parties: Pool & Play Birthday Party and a Play Only Birthday Party!

Do you host fun swims?

Yes! We host monthly fun swim events! Keep an eye out for dates on our Instagram! Please follow us on Instagram @shiningstarsswimschool!

Can I come play in your playroom?

Absolutely! Families that already swim with us are welcome to use our playroom before or after their lessons for free! If you are looking to visit us outside your lessons or just wanting to come play, here are our playroom hours:

Mondays-Wednesdays: 10am-1:30pm & 3:30-7:30pm
Thursdays: 3:30-7:30pm
Fridays: CLOSED
Saturdays: 9am-6pm
Sundays: 9:30am-5pm

If you are looking to come use our playroom, please text us at (365) 384-8558 and let us know you'll be visiting! Our playroom prices are $10/child!